Returns Policy
Returns Policy
At Al-Reyah, we want you to be completely satisfied with your purchase. If you have changed your mind, you have 14 days from the date of delivery to return your item(s) and request store credit or an exchange.
How to Start a Return:
• Complete the Return Request Form at the Bottom of This Page.
Return Requirements:
To be eligible for a return, your item(s) must be:
• Unworn and unused
• In its original packaging with all tags attached
• In a resaleable condition
• Accompanied by a receipt or proof of purchase
Without these conditions met, we may not be able to accept your return.
After Receiving Your Return:
Once we receive and inspect your return, you will receive an email notification confirming the item’s arrival. We will also inform you whether your return has been approved or rejected.
If approved, your store credit will be processed and made available within a few working days.
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Shipping Your Return
• All return shipping costs are the responsibility of the customer.
• Shipping fees are non-refundable. If your return is approved, any original shipping costs will be deducted from your store credit.
• If you are exchanging an item, you will also need to cover the shipping cost of the new item.
Return Address:
• The return address will be provided once your return request has been accepted through the portal.
• If you cannot access the portal, please email us for the address within your return period.
Important Shipping Tips:
• For items valued over £50, we recommend using a trackable shipping service or purchasing shipping insurance.
• We cannot guarantee receipt of your returned item; if a package is lost, you will need to claim through your shipping provider.
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Refund Policy
All approved returns will be refunded in the form of store credit, unless otherwise agreed.
For more details about your credit, please contact our customer service team at info.alreyahmodesty@gmail.com